*Books by Heat Level

The Oldest Word by Johnny Firic

The story opens with the discovery of a mysterious box from the distant past. Its makers are five orphaned friends who hope to help civilizational knowledge survive disruptive climate change centuries in the future: the ending of the Ice Age. The bar is continuously raised as the box traverses more than a dozen settings to the present day. Readers are tacitly encouraged to partner with the author and fill in the blanks by considering their metaphorical boxes, lessons for the future from their past.

Exchanges between cultures and generations highlight human transience. Adoption is the preeminent motif, many characters being orphaned, or having adopted, or both. Nature’s agency is felt throughout the story, with animals, plants and landscapes presented as respected partners rather than resources to be exploited. Nothing can fully reconcile human contradictions, and true equilibrium must come from a transcendent perspective. Plural identity followed by association with all humans, past, present and future, is only a good start. Can we progress beyond all life forms? The book ends on the question: what can you do but hope?

The Ring by Florence Osmund

By Book Lovers Magazine

The Ring by Florence Osmund

Paige West is a well-educated, financially stable business owner who mourns the death of her father and misses the closeness she had with him throughout her life. Jessivel Salter is a high school dropout who had a child out of wedlock at sixteen and is now a single mother on the brink of becoming homeless. She also misses her now-deceased father, but for very different reasons. When fate unites them, Paige is drawn to Jessivel from the start and wants to help her. But Jessivel doesn’t trust Paige or her intentions and rejects her many “helping hand” offers.

The two women eventually connect and when certain disturbing truths are unveiled, they discover they have something in common that is inconceivable and shocking. Their relationship soon becomes contentious and forces each woman to decide whether she wants to take the easy way out and part ways forevermore or face up to the adversity that fate has thrown at them.

And it all started with “the ring.”

Federico Exaggerated by Hazel Pacheco

By Book Lovers Magazine

Federico Exaggerated by Hazel Pacheco

This incredible tale takes readers on an adventure into the Rio Grande bosque. Federico the quail loves to embellish his stories to capture the attention of his friends. When Federico is interrupted during a particularly bold story, he stomps off and discovers something fantastic—unbelievable—something even he could not have imagined! But will his friends believe him? Find out in this delightful story of self-discovery and friendship.

Federico Exaggerated is an amusing tale that teaches lessons about honesty without the threat of being eaten by wolves. If you enjoyed The Boy Who Cried Wolf, you’ll love this story from the Henry and Friends series, Book 1. Buy now before the price changes and join Federico on a journey of learning the power of truth.

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

By Book Lovers Magazine

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.

Tinkerer Ship by Terry Compton

By Book Lovers Magazine

Tinkerer Ship by Terry Compton

Kita, an ex-president of the Charter Alliance, looked at the spreadsheet. She had a tinkerer ship ready to make parts with plenty of orders pouring in, only the crew knew next to nothing about any of this.
Then came the four young boys who owned three more of those tinkerer ships to her rescue. The names of those ships, Galactic Chaos, Galactic Mayhem and Galactic Bedlam gave Kita her clue about what to expect.