The Rapture by Rudolph C. Schafer
There are Three Major Revelations in this Book:
1. There is a partial Rapture
2. which takes place near the end of the seven-year Tribulation
3. just before the Wrath of God is poured out on the Earth.
Astra The Lonely Airplane by Julie Whitney
Astra The Lonely Airplane by Julie Whitney
Astra is a sleek, beautiful, shiny Gulfstream (G100) airplane with a fun and playful personality, who finds herself all alone in her hangar with an uncertain fate, as she learns she will be sold. She is missing the fresh air and exercise, and wondering if she will even remember how to fly, after being flown by her sole caretaker and constant companion named Captain Dan for 12 years. She becomes sad and lonely as she sits rusting in her hangar. Captain Dan comes to check on her and start up her engines once in a while, but she will not be able to fly until she has a new owner. Finally, a series of not too friendly and quirky potential owners take her for a test flight, and she discourages each one of them from buying her in a humorous and playful way, as only a plane can. Eventually the right owner comes along, and he is the perfect match for both her and her long-time partner Captain Dan. They fly cross country to California, to their new home, and Astra is tired a bit lagged, so Captain Dan parks her safely in her new hangar for the night, and assures her everything will be alright. Stay tuned for Book Two.
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Sapphire: Home and Abroad by M.D. Grimm
Sapphire: Home and Abroad by M.D. Grimm
The time has come.
The Dark Mage, Lord Morgorth, and Aishe of the Ravena Tribe, are to become bondmates.
Morgorth is equal parts nervous and excited. He wants to unite with Aishe in the sacred dialen ceremony, to proclaim their devotion to the world, to show everyone that Aishe is his equal and deserving of respect. After all they’ve survived together, why shouldn’t they make the cosmic promise before friends and family? But duty must often come before pleasure. When Morgorth’s estranged mentor, Master Ulezander, comes to him with a time-sensitive mission involving a major stone of power, Morgorth has little choice but to acquiesce.
Aishe knows his mate struggles with the revelation of his true destiny, after a lifetime of defining himself as the future Destroyer of Karishian. All he can do is reassure Morgorth that being the Savior is a far better fate for both of them. But as Morgorth and Aishe leap through worlds and dimensions in pursuit of a stone of power, more pieces to the puzzle of Morgorth’s destiny are revealed. And they form an image of sacrifice and tragedy.
The dark cloud of an ancient enemy looms ever closer, and the path to becoming the Savior might prove more monstrous than that of the Destroyer.
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?
If so, then this is the book for you!!!
No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.
You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.
In Customer Escalations Management: The Golden Recipe, you will discover:
◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
And much, much more!
No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.
If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now!
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Hollow Stars by Lauryn Dyan
Hollow Stars by Lauryn Dyan
Discover the dire side effects of partying like a rock star.
As lead singer of popular, emerging rock band, Tracing Stars, Kennedy has the swagger of a badass, or at least she used to. While caught up in the booze, passion, and chaos of her first major rock tour, her dreams are erased by a string of ever-worsening blackouts. Now, the instability of her mind has landed her in a psychiatric hospital. Despite being convinced one of her tour mates sabotaged her, she lacks any evidence. Trapped in the asylum, she alternates between the past and the present determined to recover her lost memories so she can return to her band before she’s just a footnote in their rise to fame.
