Buyer’s Guides

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

That’s How It Was by Hazel Pacheco

By Book Lovers Magazine

That’s How It Was by Hazel Pacheco

Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy’s perspective, Randy Ray’s letters prove to be captured moments in time just waiting to be discovered by his daughters thirty-seven years later. These treasured memories allow his daughters to get to know the boy who became their father.

Ten Threads by Richard R Becker

By Book Lovers Magazine

Ten Threads by Richard R Becker

Ten Threads is a brisk 125-page, 10-story companion to the bestselling, award-winning collection 50 States.

Published as a Kindle exclusive, it can be read as a stand-alone anthology or as a continuation of stories found in 50 States. Specifically, this collection features stories set in Idaho, Louisiana, Wisconsin, Utah, Pennsylvania, California, Vermont, Nevada, Maine, and Kentucky.

• An Idaho farmer who earns a second chance at life finds that the past has a hard time letting him go.
• A risk-averse young man must make a bold move after stumbling into a nightmarish government biohazard. • An aging alcoholic vigilante finds common ground with a teenager in a secret witness protection program.

50 States readers will find that eight stories feel like continuations. The other two, while connected to their counterparts, aren’t strongly linked. Whether read together or alone, Becker’s body of work plays out like a puzzle with new little bits shared a few pieces at a time.

SMART Objective Setting for Managers by Irial O'Farrell

By Book Lovers Magazine

SMART Objective Setting for Managers by Irial O'Farrell

Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

Intoxicated by Jeana E Mann

By Book Lovers Magazine

Intoxicated by Jeana E Mann

A handsome bartender with a bad reputation pursues an uptight accountant with a broken heart. There is only one reason Jack Jameson takes girls into the back of his bar, and everyone knows it. On this night, Ally wants to be that girl. Will Jack’s secret ruin it? An enemies-to-lovers, second chances, secret baby, sassy heroine, bad boy romance. Join Jack and Ally and all their friends at Felony Bar where the drinks are cold, secrets abound, and love is always on tap.