Features – Page 9

SMART Objective Setting for Managers by Irial O'Farrell

Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

L. Ron Hubbard Presents Writers of the Future Vol 38 by Multiple Authors

By Book Lovers Magazine

L. Ron Hubbard Presents Writers of the Future Vol 38 by Multiple Authors

L. Ron Hubbard, Frank Herbert, David Farland, Brian Herbert, Kevin J. Anderson, Diane Dillon, and 12 winners: Azure Arther, Desmond Astaire, J. A. Becker, Lazarus Black, Z. T. Bright, John Coming, Em Dupre, N. V. Haskell, Michael Panter, Brittany Rainsdon, Mike Jack Stoumbos, M. Elizabeth Ticknor, and finalist: Rebecca E. Treasure

In the World of Sci-Fi & Fantasy…
…this Anthology stands out for three reasons.
Will you love the stories, the art, or the extras most?

Standing on the shoulders of giants, these writers of the future have earned their place in the hallowed pages of volume 38. With 25-award winning authors and illustrators, this collection is a master work.
These stories will fill you with satisfaction.

And a few just might break your heart.

Journeys: the Archers of Saint Sebastian by Jeanne Roland

By Book Lovers Magazine

Journeys: the Archers of Saint Sebastian by Jeanne Roland

15-year-old Marieke disguises herself as a boy to hide in the all-male archers’ guild of Saint Sebastian to escape her father’s killers. Soon she’s determined to discover the truth about her father’s mysterious past at the guild, and to help the most charming young Journeyman archer in the place win the annual guild trials – without ever letting him discover her secrets. Robin Hood meets Princess Bride and Mulan in this historical adventure set in 14th-century Belgium and packed with romance, humor, intrigue, and of course, longbow archery trials.

Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

By Book Lovers Magazine

Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

As A Child: God’s Call to Littleness by Phil Steer

By Book Lovers Magazine

As A Child: God’s Call to Littleness by Phil Steer

A small but profound book that unpacks Jesus’ deeply challenging statements about ‘becoming like little children’, one word at a time.
A welcome message for the worn-out and tired Christian‪, this book will open your eyes to remembering that beautiful state of childlike wonder‪.