Non-fiction – Page 11

The Angelic Realm by Dennis Macy

“If you’re looking for direction, inspiration or even comfort, read this book!” (Amazon review)
Become inspired as I take you into the angelic realm with my visits, spiritual encounters, along with the messages and the signs that are being revealed to me to deliver to others. It will provide you with a sense of hope and healing of one’s heart, mind, and soul. Engulf yourself into a peaceful, uplifting and mystifying read! “Spellbinding!” (Amazon review)
One of Amazon’s #1 Best Selling eBooks in Angels.

.99 on Amazon (6/8/2022 to 6/15/2022)

You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

By Book Lovers Magazine

You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials?

In either case, this book is for you!

Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with anxiety. You have most likely excelled in your previous role, but quickly discover leadership is a whole new ball game!

Successful leadership is less about the knowledge and skills you have acquired in your specific domain, and much more about relating well with others, navigating complex interpersonal situations, and bringing out the best in your team.

In his ground-breaking new book, You’re A Leader, Now What?, Mick Spiers equips readers with practical leadership skills never taught in school and rarely developed in early careers. If you are looking to become a leader people naturally gravitate towards that inspires purpose-driven action in your teams, Spiers lays out a compelling blueprint to follow!

In this book, you will find:

• How to challenge the status quo of leadership;

• How to inspire people into action because they want to do it, not because they were told to;

• Ways to increase your emotional intelligence;

• How to draw the best out of people;

• Tips on becoming the leader of millennials;

• How to lead with purpose and meaning;

• Tips on practicing daily self-reflection

Being a leader is about inspiring people into action; it is not the same as being the boss or being a manager who tells people what to do

This book is designed for the next generation of leaders. The target audience are people that have been exceptional individual contributors and have recently transitioned into their very first leadership role. They have been successful and standouts in their chosen domain but have found the transition to leadership to be far more difficult than they ever expected. They soon discover that human beings are far more complex than they had ever considered.

Success in their chosen domain usually came from mastering knowledge and skills in that field. Success as a leader requires mastering how they interact with and relate to other people.

What is stopping you from reaching your career goals now and standing out from the crowd?

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

By Book Lovers Magazine

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

That’s How It Was by Hazel Pacheco

By Book Lovers Magazine

That’s How It Was by Hazel Pacheco

Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy’s perspective, Randy Ray’s letters prove to be captured moments in time just waiting to be discovered by his daughters thirty-seven years later. These treasured memories allow his daughters to get to know the boy who became their father.

SMART Objective Setting for Managers by Irial O'Farrell

By Book Lovers Magazine

SMART Objective Setting for Managers by Irial O'Farrell

Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.