The Magazine that connects book lovers with great books.
YOU and Your Own Universe by Silviu Pristavu
Embark on a transformative journey within. Explore the profound wisdom of “YOU and Your Own Universe,” revealing the power of consciousness to shape reality. This guide offers insights for a purposeful life, unlocking the potential to create and manifest in alignment with the universal flow.
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Shelter of the Monument: A Provincetown Love Story by Yvonne deSousa
Sometimes the wrong person says the right thing, and it makes all the difference.
In this coming-of-age memoir we meet Richard, a handsome, charming, mischievous, great guy with a fondness for the 1980s party drug of choice, cocaine. Yvonne is 11 years younger, awkward, terrified of her own shadow and even more frightened by the idea of disappointing anyone in her life.
Their attraction makes no sense.
Despite obstacles beyond their control, they are exactly what each other is drawn to as they set about doing the best they can, in all four seasons of their beautiful, one season town, Provincetown, MA. Their connection remains the one thing that can save Yvonne from herself, even while Richard struggles under the weight of his own self-imposed demons.
What they develop is a relationship that unbeknownest to both of them, would last a lifetime and change Yvonne in ways she never thought possible.
They were not supposed to be together.
Yet, they refused to stay apart.
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That’s How It Was by Hazel Pacheco
A slyly funny and heart-warming tribute to childhood before technology. . . .
Childhood adventures on the family farm come alive in That’s How It Was.
On the last day of a family trip to grandma’s house, Sarah discovers a bit of family treasure – her dad’s letter diaries from many years ago. Through his musings on animals, faith, and career choices, readers join ten-year-old Randy Ray on a journey of exploration and discovery as he contemplates whimsical and not-so-whimsical career choices.
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?
If so, then this is the book for you!!!
No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.
You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.
In Customer Escalations Management: The Golden Recipe, you will discover:
◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
And much, much more!
No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.
If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.
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That’s How It Was by Hazel Pacheco
A slyly funny and heart-warming tribute to childhood before technology. . . The last day of the family’s annual visit to the farm is filled with intrigue. Grandma is questioned, a long-forgotten book of letters is revealed, and Operation Finders-Keeper is set into motion. Still, it takes the trip home to finally uncover the answers Randy Ray’s daughter is seeking.
