Nonfiction – All Except Memoir

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

All Is Not LOST by Shannon Kenny Carbonell

By Book Lovers Magazine

All Is Not LOST by Shannon Kenny Carbonell

All Is Not LOST is the story of what happened when one woman set aside a lifelong dream in favor of her kids, only to find herself battling her own ego and unfulfilled ambition. Shannon Kenny Carbonell — wife of actor Nestor Carbonell of LOST, Bates Motel, and The Morning Show fame — knew she was making the better choice for her, no matter how painful, when she decided on full-time motherhood over career. Little did Shannon know she would soon find herself desperate to feed the part of her that was suddenly starved of creativity and accomplishment.

When she found out her family would be relocating to Oahu, Hawaii, while Nestor shot LOST, Shannon helped uproot their lives with as much true love and support as she could muster, thinking, ”I’ll just have to be lost in the midst of LOST.” But not long after the move, a torturous family fight revealed the burden of her loss was also weighing upon those closest to her. Just like the LOST survivors, she had crashed on an island that would test her, heal her, and surround her with the people who would eventually show her the way home.

With a no-holds-barred honesty that is raw, sometimes heartbreaking, and often hysterical, former working actress Shannon Kenny Carbonell tells her tale of attempting to reconcile her growing feelings of failure and sudden loss of her identity. This is her journey.

The Angelic Realm: Discovering The Spiritual World and It’s Healing Powers by Dennis Macy

By Book Lovers Magazine

The Angelic Realm: Discovering The Spiritual World and It’s Healing Powers by Dennis Macy

Are you seeking comfort, healing, hope or inspiration? Do you believe in the afterlife? The true stories and revelations are heartening and enlightening as I take you into the realm with my visits, spiritual encounters and the messages that are being revealed to me to deliver to others. Escape today’s problems and engulf yourself into “The Angelic Realm” for a peaceful mystifying read!